Accounts Receivable - Senior Process Associate - Italian! in Bucuresti

Responsibilities • Works with Collection team to make sure specific actions are taken for the customer accounts – investigate deductions, performing reconciliations, assure accurate process of Manual and Automatic Payment Methods • Works with Pricing and Rebates team and Treasury Team for accurate payment processing and posting. • Permanently works with team members in order to find solutions for any query and provide continuous improvement for the process; Activity: • Booking of Incoming Payments: • Bank statements • Remittance advices • Processing Outgoing Payments • Supporting query resolution/dispute management: • Telephonic and written communication with the customers / other departments • Issuing, checking and sending dunning letters/Collection letters • Perform customer account reconciliation/ bank reconciliation • Follow up on accounts and on disputed item • Support ad hoc requests from Business group and local units • Assist AR Team Leader to prepare and submit reports to the customer as applicable • SOP creation and updating • Deliver the required data for audit purposes • Making the accounting process controls established through the internal policies • Ensure that critical metrics are met, and service is delivered to end users as encouraged • Find opportunities for continuous process improvement and innovative solutionsQualifications Minimum qualifications • Very good knowledge of Italian, C1• Accounting knowledge – intermediate level; • Similar work experience • Work experience with SAP system (Advantage) • Organized personality with attention to details and customer orientation; • Accurate, logical problem solver; • Ability to handle client on one-on-one basis, via e-mails and calls; • Upbeat, proactive with ability to work both independently and as part of a team; • Communicative and ability to learn; Encouraged qualifications • University graduate (Economic studies are an advantage); • and communicate these to the AR Team Leader What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts