Business Support Specialist
Role purpose:
Supports the Senior Leadership Team member of Group Data Centre (GDC) (Head of Departments) to ensure efficient and effective delivery management, supporting, consulting, mentoring, facilitating and driving the Group Data Centre organization through the delivery cycle. Interact as central SPOC for GDC Senior Leadership team within her/his Management team/community
With these activities you will have a great impact on our business:
• Support in enabling the priority initiatives in the respective GDC Departments (Technology Evaluation, Cloud Strategy, Operational Excellence, Security, Automation etc.)
• Support the GDC Senior Leadership in the overall GDC Transformation Programmed
• Interact as central SPOC for GDC Senior Leadership team within her/his Management team/community
• Analyze/create KPI reports, define and propose action points (various data sources Remedy, SNOW PPM, Demand & Financial Management tool etc.)
• Create on regular bases presentation at C Level, for the GDC Senior Leadership team
• Support the relevant GDC Leadership team in setting up online presence and communications (Workplace, SharePoint etc.)
• Support the preparation of strategic customer review meetings (Monthly Service Review Meetings / Quarterly SLT Review meetings etc.)
• Prepare Agenda’s for Management Team meetings and workshops
• Ensure that all Action Points for Management team are captured and followed up
• Represent the respective GDC department in the overall GDC Governance community
With these skills, you are a great candidate:
• Strong experience in engagement with Senior Leadership
• Strong communication and decision-making skills with the ability to balance conflicting interests
• Knowledge of operational procedures and process standards (e.g. ITIL)
• Experience of working in large multi-national, matrix based organizations
• Well-developed technical knowledge across a broad range of IT topics
• IT platforms infrastructure knowledge
• Good understanding of the Big Data and BI platforms
• Good understanding of Application Operations support necessary for Big Data Platforms, Teradata Data Warehouses and Analytics
• Good understanding of Citrix platforms and Citrix Operations
• Good understanding of E2E service and services lifecycle management for enablers (Implementation/ integration/deployment of tools)
• Strong stakeholder management
Sounds like the perfect job. We’ve got even more to offer:
• Work from Home – You can have home office 2 days per week
• Medical and dental services
• Life insurance
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Flexible Vacation – Take time off when you need it, we trust you !
