Collections and Disputes Role - Senior Process Associate - Dutch in Bucuresti

Responsibilities Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies • Supervises current positions by performing sounding activities related to outstanding debt• Supervises past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department• Works closely with Cash Application team to ensure accurate matching of payments• Receives requirements to perform changes to the customer database• Creates customized customer statements and sends them to customers• Follows up with customers, requests for payments and investigates the reasons for non-payments• Follow-up on accounts and payments.• Communicates with internal and external customersQualifications Minimum qualifications • Very good knowledge of Dutch, min C2• Accounting knowledge – intermediate level; • Similar work experience • Work experience with SAP system (Advantage) • Organized personality with attention to details and customer orientation; • Accurate, logical problem solver; • Ability to handle client on one-on-one basis, via e-mails and calls; • Upbeat, proactive with ability to work both independently and as part of a team; • Communicative and ability to learn; Encouraged qualifications • University graduate (Economic studies are an advantage); What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts