Job Description This is a remote position. - Deliver exemplary customer service via phone calls, email and social media. - As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries. Requirements - Excellent speaking and writing skills in French (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory. - Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage. - Graduate in any discipline or under graduates. - Proficient in Microsoft Office, Outlook, Social Media. Benefits - Competitive salary package - Thorough training enabling all team to perform effectively - Career growth opportunities within an international developing team SC Agentia de Servicii Professional S.R.L. is registered as a personal data operator. Considering the provisions of GDPR, before sending your application, please consult the information available on our website at: Requirements- Excellent speaking and writing skills in French (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory. - Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage. - Graduate in any discipline or under graduates. - Proficient in Microsoft Office, Outlook, Social Media.
Contact Center Associate - French and English in Bucuresti
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