Corporate Credit Card Program Admin (French & English) in Baia Mare

Job DescriptionThis role is an exciting career opportunity for those of you who are fluent in French and who aim to fully exploit their communication, customer support or troubleshooting skills.The Corporate Credit Card Administrator fulfills a contact center help-desk function and is part of the Business Process Management Team of SNC-Lavalin’s Finance Shared Services Centre based in Bucharest.ResponsibilitiesEnsure all new credit card applications are handled timely, on a daily basisPerform delinquent accounts reconciliations and management according to the established work proceduresAnswer calls and emails, document and record all incidents/requests raised using a ticketing systemTimely manage inquiries (internal & external), perform root cause analysis , and provide resolutionAdministrate CITI Manager Platform and collaborate with CITI account administratorsProvide training to newcomers and contribute to the creation and update of training documentsContinuously seek to enhance knowledge, self-improvement and a better understanding of the tools usedIdentify process or system improvements opportunities and participate in their implementationContribute to developing a Team-Based culturePerform other tasks related to Corporate Credit Card activitiesRequirementsAt least B1 French language level – (diploma with B1 level is recommended), good level of English languageExperience in customer service is a plusKnowledge of Corporate Credit Card administration is a plusExcellent knowledge of Microsoft Office SuiteBasic knowledge of Oracle or another ERP system is a plusCapabilities and QualificationsStrong problem-solving and analytical skillsAttention to detailsExcellent communication skillsResult and customer service orientedAbility to efficiently manage time, set priorities and complete multiple tasks simultaneouslyStrong team playerOur offer toward work-life balanceRemote workDirect contract with SNC-LavalinMotivational financial package & flexible benefitsEaster and Christmas bonusesPerformance bonusFrench language allowanceFree French language classesEmployees Wellness ProgramAdditional paid sick days per year without requiring a medical certificateLearning and Development programs, Career opportunitiesOpen and dynamic work environmentFlexible working schedule – organized in 3 shifts (Monday to Friday): 9:00-18:00, 10:00-19:00 and *13:00 - 22:00 - *6 mandatory days per monthWorker TypeEmployeeJob TypeRegularSNC-Lavalin cares about your privacy. SNC-Lavalin and other subsidiary or affiliated companies of SNC-Lavalin (referred to throughout as “SNC-Lavalin”) are committed to protecting your privacy.