Customer Service Specialist with French in Bucuresti

Description du posteAct as a single point of entry for all cases (both emails and calls) in English as well as in French related to:Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and statusLaunch activities include customer service support for onboarding, validation calls, special projects and cardsInvoice management activities include customer service support for authorizations, billing management and invoice processingCustomer service activities include support for disputes, account changes, merchant reimbursements and web/portal activitiesCash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and researchProcess and system governance activities to include customer service support for system issues / notices and spam· Receiving, updating and/or logging all requests· Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution· Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures ManualQualificationsHigh school degree or equivalent education. Finance or advanced degree is not requiredMinimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation· Outstanding communication skills, both written and verbal· Demonstrated ability to handle multiple tasks· Excellent time management skills· Computer skills, including typingMinimum English B2Minimum French C1