Engineer for Pan Net Service Operation Center in Bucuresti

Your tasks Key Performance Indicators / Key responsibilities and deliverables: 24/7 Network, Infrastructure & Service Monitoring and Alarm Handling 1st Level Fault Resolution Coordination Role and E2E handling of incidents SLA management, 100% SLA / KPI Adherance Overall responsibility: PanNet Network, Infrastructure & Service quality, availability and stability Principal Accountabilities: Responsible for proactive service, application monitoring tasks, troubleshooting and resolution of service incidents Responsible for service / application enhancements, equipment updates, patching and maintenance as directed by Knowledge Center experts Responsible for escalation of technical issues to Knowledge Center experts and other parties Responsible for Customer resolution / escalation calls & disaster declaration Responsible for Customer support & ticket resolution Report on technical issues / status to Knowledge Center experts and Customers Report to supervisor Responsible for successful function of services and mission-critical tasks Working in 24/7 shifts (rotating schedule) Your Profile Education: University degree (technical/engineering/IT); Work experience: 1+ year hands-on application/system administration experience; Hands-on application level troubleshooting experience. Knowledge, Skills & Abilities: Telecommunications experience in fix or mobile domains - monitoring, configuration & troubleshooting Knowledge of Linux and Microsoft operating system administration; Knowledge of basic and advanced Internet protocols such as: dns, email, ftp, VoiP, 3pp; Understanding of NFV concept and cloud environment; Knowledge about ITIL an IT service management; TCP/IP knowledge; Knowledge of service architecture; database system administration; Experience in service/application monitoring tools; Experience of analysing system performance using monitoring and graphical data; Excellent customer service, written and oral communication skills, resourcefulness and initiative; Good time management and prioritisation of workload; Willing to learn and develop new skills -. Actively seeks out tasks that help develop skills and knowledge; English language - fluent (verbal and written communication skills); German language is an advantage. This is what we offer International activity So far away and yet so close - in our international working environment, working across national borders is part of everyday life.