Engineering Support Advisor (C++) in Bucuresti

Responsibilities & Deliverables: Your deliverables as a member of the FusionCapital Summit Customer Support (Bucharest) team include (but are not limited to) the following: · Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs · Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments · Perform technical investigation with root cause analysis of the issue reported, providing adequate solution where feasible and/or detailed analysis to the R&D teams · Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality · Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported · Validate defects thoroughly by ensuring that the described scenarios are fixed · Build and provide simple scripts with the assistance of senior colleagues when necessary · Write technical specifications and best practices documentation · Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed Required Experience: · University degree in Computer Science, Mathematics, Business IT or related · Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) · SQL/ Java/ C# · Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows) · Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus · Very good English knowledge · Analytical abilities, attention to details, stability, responsibility as well as customer focus · Ability to work independently as well as part of a customer facing team