HR Consultant in Bucuresti

Position DescriptionHR ConsultantJob Summary: Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.According to his/her mission, the associate has to: provide 1st level support to customers on Decidium HR offerings such as: PilotageTalentsEntretiens & FormationKiosque Absences etc. Responsibilities:Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.In this respect, he/she has the objective to support the HCM Business Unit in France in assisting customers on the various HR offerings which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers' satisfaction, while following deadlines. Main responsibilities are: Treatment of Level 1 tickets on Decidium HR offerings Self-identify and self-assign the tickets which are part of his/her area of expertiseAssist customers via Siebel tickets: Accesses managementRole assignmentsConfigurationsFunctional assistance SOP management and process improvement Maintenance of the SOP-s for his/her area of expertiseMeasure the efficiency of the process and the quality of his/her own assistanceIdentify improvement opportunitiesContribute to the respect of mutual commitments Reports & Performance Metrics: On time deliveryVolume/quality of tickets treatedUtilization rate Knowledge and Skill Requirements: French language - C1 level, English would be a plusFrench payroll regulations and HR knowledgeSiebel CRM functional knowledgeMS Office tools knowledge (Excel, PowerPoint, Word...)ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, etc)Ability to manage several projects in parallelExcellent customer service abilitiesTake initiatives in order to improve customer satisfactionBe able to speak and write easily & clearlyAnalytical skills and an ability to summarizeOrganized, rigorous and autonomousTeam playerDynamic and responsive