iHCM Client Service Consultant with Spanish in Bucuresti

Position DescriptionKEY DUTIES/TASKS: Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR SolutionsCommunicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirementsEnsure that the implemented functionality is thoroughly tested and delivered on timeProvide technically accurate and sustainable resolutions to client reported problems and document these for future referenceProvide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirementsFunction as a liaison between the Principal Consultant and the team through which client requirements flowAnalyse the effort involved in developing/implementing these solutions and provide estimatesWork with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionalityDevelop and maintain excellent relationships based on trust and credibility with all our customersHelp in continuously improving the support service to maintain a high level of customer satisfaction.Work with implementation and product development teams around the globe to identify and report defectsMaintain and contribute to the Knowledge Base libraryWork closely with the team and support in training and assessing new recruitsAdhere to ADP standards, policies and methodologies in all areas of businessAnalysis activities in order to define specifications for building effective systems, capable to meet user requirementsGiving advice to clients to optimize their use of the productAdjust set up of the product when requestedAbility to influence and guide clients to ADP best practice and standard solution adoption REQUIREMENTS: Graduates / Post Graduates in Engineering or Computer Applications is an added advantageEnglish + Spanish advanced (min. B2) Proven experience in supporting international customersExperience in managing small teams and delivering small and mid-size projectsExperience working with HR Information Systems / CRM Systems will be a massive advantageAbility to work in a challenging and demanding environment, alongside other energetic professionalsExperience working in SQL will be an added advantageDemonstrate an in-depth knowledge of the product range features, technical limitations and business benefitsAbility to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraintsKnowledge of HR legislation would be an advantageExcellent communication in oral, written and listening skillsShould be fluent in English & Spanish – Written and OralAwareness of the positioning of the product in the market placeHigh standard of personal, product and technical presentationDemonstrate organizational skills in client visits, product implementation and administrationExcellent logical and problem solving skillsAbility to work both independently and as a team player with a positive attitudeQuick adaptability with an openness to learn and developSolid customer focus, with the aim of building lasting relationships