Invoicing Operational Support with French in Voluntari

Invoicing Operational Support with French- - - - - - - - - - - -The Invoicing Operational Support will:Remote Support to Customers and Service Providers:Provide operational support to the customer or service provider through different channels.Assist our partners or customers with any aspect of services operations question: problems, training, compliance, escalations, etc.Perform the first triage (troubleshoot technical issues or inquiries) and steer the customer or partner to the right department/individual based on the facts shared by them.Update and enter information to keep the customer’s records up to date. Start and schedule a Service Order according to the scheduling process.Assist with system requests.Assist and helps on customers questions regarding the usage of monitoring equipment, tools, offers and/or operational procedures.Steer and manage the performance of your “client” portfolio and alert when there is deviation.Scheduling:Organize deployment of enhancements to existing offers or new offers with the Dealer/ Customer/ Partner/ provider.Support the delivery or removal of equipment via multi-channel assistance (chat and e-mail, etc), following the scheduling process.Track the Service Orders ensuring that the scheduling process is carried out with quality and efficiency.Confirm customer and vehicle data.Capture and record the service provided and customer data to keep the customer's files up to date.Billing Service: Provide help and answer questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership, among others.)Update and record the information/decision in the customer's file. What we’re looking for:Customer Focus & Customer Relationship.Data Collection and Processing.Business Analysis & Proactivity. Problem solving & Decision making.Teamwork and collaboration.Higher education.Attention to details.French and English - min B2.Excel – Basic proficiency.In Michelin, we offer:Flexible work schedule and home-office options (hybrid).A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.Private medical subscription; Life insurance; Luncheon vouchers and discounts; Deduction of vacation costs.How we recruit:Once you submit your application, one of our recruiters reviews it. If your profile fits our role:We have a phone call to get to know each other;We hold assessments to see your language skills and competencies;We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.Pass all stages with flying colors, and we’ll send you an offer. Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe region.#LI-Hybrid