Responsibilities
· Answering phone calls in the mentioned languages, on a priority established by the team leader;
· Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
· Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;
· Accurate and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
· Sharing with all team members any knowledge acquired through end-user or resolver interactions;
· Attending training sessions;
· Arranging working schedule with colleagues flexibly, according to business needs.
· Successfully completing the training plan and passing the process knowledge test (PKT).
· Providing assistance to new colleagues whenever possible;
· Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;
Qualifications we seek in you!
Minimum qualifications
· Technical Knowledge – Desktops and well familiar with troubleshooting issues with Desktops with main focus on Processors and Motherboards.
· Experience in installation and troubleshooting of different versions of windows desktop operating systems and Linux OS
· Advanced in MS Office (Word, Excel, PowerPoint) Windows
· Troubleshooting Ability – Proven skills in troubleshooting complex technical problems, both hardware and software;
· Comfort with Technology – Demonstrated Ability to research solutions and prepare SOPs for new technical problems;
· Previous similar work experience up to 1 year.
Encouraged qualifications
· Personal culture and client management expertise.
· High motivation and ability to learn.
· Ability to work under time pressure.
What can we offer?
· Attractive salary;
· Stable job offers - employment contract!
· Work in a multicultural environment;
· Various trainings (initiating, soft skills);
· Possibility of development;
· Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
