In Wolters Kluwer’s Financial, we possess deep insight into the industry, providing governance, risk and compliance programs and solutions to more than 15,000 financial services organizations worldwide.
More than 400 in-house experts - former regulators and compliance officers, risk analysts, lawyers and financial industry specialists – embed their knowledge and expertise in every service or solution so that financial organizations can be confident they are managing their organization's Finance, Risk and Regulation needs effectively
Key responsibilities:
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You will handle incoming questions and bugs reported by customers which have been identified as issues in the OneSumX for Risk Management application.
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The main task is identifying the specific issue out of the overall problem that is reported.
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It is needed to reproduce the problem on a local environment and once successful, to identify the root cause (eliminating all side events which do not have to do with the real problem).
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If this is a bug in the software, you will have to report the issue to the development team.
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Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures
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Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts
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Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to other
Qualifications and Skill Set:
Education:
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Bachelor’s degree
Essential:
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0-2 years of experience in a similar position.
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Basic understanding of OOP, algorithms, and web applications
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Diagnostic ability: Ability to go to the core of the problem
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Database: MS SQL, Oracle and RDBMS concepts
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Programming languages basic: Java, JavaScript, SQL
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JEE application servers (E.g. Wildfly)
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Languages: Excellent spoken & written English
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A thorough understanding of a sizeable number of the tools and technologies listed above.
Nice to have:
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Tools: Oracle SQL Developer, Maven
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Experience with Docker and Kubernetes
Personality / Personal traits:
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Organization: Personal organization is a major factor in your success in the Support domain. It comes beside support team methodology.
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Writing capacity: Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic style.
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Team player.
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Persevering: some issues may require repetitive trials & tests.
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Excellent communication (written and oral) and interpersonal skills.
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Responsible, methodical and organized.
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Assertive, being able to make expert decisions based on personal judgement.
