Office365 Problem Manager in Bucuresti

department ITHow would you like to work in IT & Communication, toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange.We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period – for the time being, our activity is carried out remotely.What we're looking forA Problem Manager works throughout the entire organization, leveraging otherresources for knowledge, skills and assistance in the diagnostic process.Coordination – Problem managers must understand the knowledge and skillsetsthroughout the organization, so they can determine which subject matter expertsto engage on a problem. The problem manager is responsible for coordinating allaspects of problem diagnosis and resolution. Communication – The problemmanager maintains an overview of the problem queue, updating status and keepingthe affected stakeholder informed of progress.Facilitation – The problemmanager should be a key member of any team created to manage a major incidentand to facilitate data collection and analysis, leading to a long-term fix forthe issue. This ensures a permanent solution is investigated at the same timeas the incident team is trying to resolve the immediate impact.What you'll be doingInsidethe Workspace Cloud Services domain, as a Problem Manager for Office365 yourprimary task is to prevent incidents from happening as well as minimizing theimpact of incidents that can’t be prevented. The problem manager identifies,prioritizes and assigns responsibility for problems and then manages themthrough the entire process to solution. A key part of the role is creating andmanaging a knowledge base to maintain the information about known errors andworkarounds for the service desk and self-service portals to use. The ProblemManager will also be the driver of the functional relation with Microsoft onall the procedural and technical aspects for incident-related proactive andreactive measures.What you need to know/haveITIL certification;Knowledge of the Office365 service;Accultured to Agile and SAFE;Capacity to work in an international context, with people from other countries/cultures;Team working;Curiosity about how processes, systems, etc. work;Ability to handle ambiguity;Experience in evaluating trade-offs;An understanding of opportunity cost;Experience/training in risk-management techniques;Data and statistical analysis experience;Fluent in English and French.What's in it for youPerformance Bonuses – based on your results & the company’s;Loyalty Bonuses, if you extend your stay;Electronic Meal Tickets - as you imagine;Medical & Life insurance for you - facilities for your family, too;#WFH & Flexible hour;Professional GSM subscription;Personal GSM subscription, also [because we believe in communication!];Special grants on Smartphones & devices; discounts for Orange products & services;Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;Wellbeing Programs – we support your Zen & more!Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.Apply and let’s have a remote-talk. contract Regular