I’m looking for an Operations Manager with experience in the gig economy, ride-hailing, delivery, or digital tech services to join a fast-growing tech company that’s expanding its footprint in Romania. This role is key to scaling daily operations, enhancing service quality, and driving engagement in a dynamic, app-based business environment.
Key Responsibilities:
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Manage and supervise daily operational activities ensuring smooth delivery of services to drivers, couriers, and clients;
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Develop and execute strategies to improve driver engagement, increase retention rates, and meet financial targets;
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Use data analytics to monitor operations and inform decision-making aligned with market trends and business goals;
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Collaborate with cross-functional teams and headquarters to ensure alignment and support expansion initiatives;
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Maintain strong relationships with internal stakeholders and external partners, managing expectations and resolving operational challenges;
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Lead, motivate, and develop the local operations team to achieve performance goals;
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Ensure compliance with company policies, procedures, and relevant regulations.
Requirements:
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Bachelor’s degree in Business, Operations Management, or related field;
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Minimum 3 years’ experience in operations management, preferably within gig economy, ride-hailing, delivery, or logistics industries in a tech/app environment;
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Proven ability to scale operations and improve efficiency and profitability;
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Strong leadership and team management skills;
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Excellent analytical and problem-solving skills, with a data-driven approach;
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Experience managing stakeholders and partnerships;
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Fluent in English and Romanian (written and spoken);
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Passionate about modern technologies and smart city solutions;
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Excellent communication, multitasking, and organizational skills;
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Positive attitude, collaborative mindset, and resilience.
What We Offer:
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Full-time, permanent employment contract;
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Competitive salary package correlated with experience and performance;
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Flexible working arrangements, including work from home;
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Meal vouchers and private medical insurance;
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Work in a fast-growing, international, innovative company;
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Opportunities for career development and continuous learning.
If you want to actively contribute to the growth of an innovative company and play a strategic role within the organization, we invite you to apply and join our team!
Email: irina.cornea@randstad.ro
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