Procurement - Senior Process Associate - Italian in Bucuresti

Responsibilities • Running compliance checks on all Free text PR incoming via Coupa;• Re-routing PR’s via approved Buying Channels (catalogs or web-forms) and preferred vendors;• Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met;• Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken;• Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners.• Perform Competitive bidding using RFQs;• Acting as liaison to the Accounts Payable team;• Developing the communication with customers in order to have a smooth transactional process;• Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs;• Keeping track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes;• Following-up with requesters/co-functional teams to provide quick resolutions;• Following-up up with Suppliers/Vendors whenever this is required;• Providing periodic updates to users/impacted parties on the status of the ticket/issue raised;• Transferring/Raising inquiries to appropriate teams for resolution;• Finding opportunities to improve or to streamline the process;• Proactively take action and identify Continuous Improvement opportunities.Qualifications we seek in you!Minimum qualifications • Very good knowledge of Italian language, min. B2;• Good knowledge of English language, B2 or better;• Bachelor’s Degree (Economic studies are an advantage);• Meaningful working experience in the Procurement field;Encouraged qualifications • Personal culture and client management expertise; • High motivation and ability to learn;• Willingness to improve through a fruitful collaboration with a world-class customer.What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts