Job Description
Our client is recruiting for an Associate Quality Manager to join their business in Romania.
Position Title |
Quality Manager |
Start Date |
May 2021 |
Location |
Timisoara, Romania |
Contact: |
Iulia Balan | +49 (0) 89 23 88 98 62 |
Responsibilities:
Continuous Improvement
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Analyze quality performance and process capability
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Make observations, identify trends and patterns
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Define quality initiatives for the project
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Drive Process Improvement and Innovation
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Track NPS and ASAT and plan improvement actions
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Identify and evaluate ways of standardization and automation
Collaboration
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Work together with stakeholders to create improvement proposals
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Provide process consultancy for project initiatives
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Contribute to customer presentations
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Participate in process definition initiatives
Adherence
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Monitor and improve process compliance and performance for the project
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Ensure that project quality processes are adhered to as per customer’s requirement and quality framework
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Participate in audits and reviews
Governance
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Provide useful MIS to the project
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Present initiatives and achievements on business reviews
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Follow up escalations for improvement
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Lead and mentor Quality Team Lead
Requirements:
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Good data analytic and interpretation skills, continuous improvement mindset and toolset
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Good communication skills, good stakeholder expectation management skills
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Structured thinking, agile mindset, good presentation skills
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Lean, Six Sigma, PDCA, other quality improvement methodology and project exposure are an advantage
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Bachelor’s degree
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4+ years in a Contact Centre environment preferably in a Quality role
For more details contact: |
|
Quoting reference: |
RO_MGIB_QM_11528 |
Or call Iulia on: |
+49 (0) 89 23 88 98 62 |
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@ManningGlobal |
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Please note:
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That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your cv for the position.
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Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for
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If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.
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