COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
ABOUT THE TEAM
The "Central Business Configuration Support & Customer Success Team" is a newly created team to run the global support for our Cloud Customers and drive the success of SAP's Cloud Implementation Projects, using the new technology delivered by CBC.
PURPOSE AND OBJECTIVES
This role provides opportunities for customer interaction and learning as it is for a new product - Central Business Configuration (CBC).
The Central Business Configuration (CBC) team provides business configuration for Intelligent Enterprise Suite applications. We deliver content covering 400+ business processes, for 40+ countries, in 19+ languages and tailored to several key industries
EXPECTATIONS AND TASKS
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Work together with customers and partners for successful implementation and delivery.
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Deliver on support KPIs – Minimize initial reaction times, message processing times and other KPIs for internal / external customer issues.
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Problem solving skills.
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Document solutions in a knowledge base, so that subsequent problem solving is effective.
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Ability to work in virtual team and act as “team player”.
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
Required:
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Bachelor’s degree in computer science, engineering, business, or comparable education
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Programming skills preferably ABAP or JavaScript or both
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Debugging skills, ability to analyze root-cause and provide optimal solutions
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English language
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Analytical person
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1-2 years of experience in a Development or Support role
Nice to have:
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Experience in one of the SAP's cloud solutions
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Experience with ServiceNow incident management system
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German language
Location:
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Bucharest, Cluj, Timisoara, or any other location in Romania (remote)
BENEFITS
We offer: full time permanent employment, competitive salary and performance bonus, transportation allowance, pension plan, medical and life insurance, lunch allowance, possibility to invest in SAP shares
