UnaVista is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). You will be responsible for support and maintenance of the UnaVista’s operational application architecture resolving issues reactively as well as implementing proactive solutions to prevent reoccurrence of issues.
Key Responsibilities
Monitor Production systems for potential issues
Dealing with live service issues (P1 incidents) and helping to restore service as quickly as possible
Troubleshooting UnaVista systems using SQL and where required Windows server skills
Resolve performance and capacity issues using advanced SQL skills
Refine and automate regular processes, track issues, and document changes
Ensure proper recording, documentation and closure of issues
Manage several maintenance and operational tasks such as patching, cluster failovers and DR testing
Handle disk expansions and liaise with internal technical resources
Backup management and monitoring
Handle and maintain the UnaVista event monitoring tool
Contribute to the Incident & Problem Management process
Work with Development, Professional Services, QA and Solution Architects to ensure that business solutions are delivered to plan and customers are satisfied.
Candidate Profile / Key Skills
Availability to work in shifts (9PM – 6PM , 5PM – 1AM , 1AM – 9AM);
3 years of experience on support night shifts;
3-4 years of experience of SQL (ideally Microsoft SQL Server) is crucial ideally since this role implies working with very large databases;
Good knowledge of Windows server system administration, clustering and related technology operations tasks;
Good financial services industry experience with post trade knowledge, ideally in regulatory reporting;
Demonstrate strong intellect, coupled with strategic thinking and analytical skills;
A proven technologist from a hands-on IT background, with strong technical understanding, appreciation of modern systems architecture, security and high availability;
Understanding and experience of incident & problem management;
Understanding and experience of application and infrastructure monitoring;
Good written and verbal communication skills with ability to clearly document technical work;
Flexible, team player, “get-it-done” personality;
Ability to organise and plan work independently;
Ability to work in a rapidly changing environment;
Ability to multi-task and context-switch effectively between different activities and teams;
Bachelor Degree or equivalent experience.
We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as will be supporting you to fast-forward your career.
We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:
Pillar 3 Supplemental Pension;
25 days’ holiday a year;
Private medical insurance;
Group life insurance policy;
Meal vouchers;
Share Purchase Plan;
Volunteering Days.
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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