Job Description
Responsibilities
- Primary responsibilities include providing L3 technical support to Insightsoftware customers through L1 and L2 Support analysts.
- Liaising between Engineering and L1/L2 Support - collaborating with engineering, product management and professional services teams.
- Testing/replicating technical issues and reporting them to Development - Bug management
- Performing research, testing, and troubleshooting for challenging new/unknown issues
- Setting up environments to mimic customer's system configuration.
- Evaluate/qualify issues/requests and report them further to Development (bugs, feature requests) using TFS/Jira.
- Author technical material for internal and external publication.
Qualifications
Excellent analytical, trouble-shooting, writing, and interpersonal skills, as well as a customer-oriented attitude with the ability to multi-task and work in a team environment.
Bachelor’s degree in Computer Science or related discipline.
Fluent oral and written skills in English.
Desired Qualifications:
- Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.).
- Knowledge of Microsoft Windows Server 2003 and above.
- Knowledge of Microsoft Office Suite 2003 and above, focusing on Word and Excel.
- Understanding and experience with Microsoft IIS.
- Knowledge and understanding of networking principles.
- Knowledge and understanding of programming principles.
- Experience providing direct support to customers.
- Understanding and experience with SQL Server Analysis Services or Integration Services.
- Windows general troubleshooting – understanding Event Viewer logs, Windows
- Installer errors and logs, using the Registry Editor etc.
- Hypervisor understanding and basic troubleshooting – App-V, Citrix XenApp, Citrix XenDesktop.
- Microsoft Active Directory and Domain understanding and basic troubleshooting
- Basic accounting principles with a basic knowledge of the ESEF reporting format.
- Other Languages
Responsibilities
- Primary responsibilities include providing L3 technical support to Insightsoftware customers through L1 and L2 Support analysts.
- Liaising between Engineering and L1/L2 Support - collaborating with engineering, product management and professional services teams.
- Testing/replicating technical issues and reporting them to Development - Bug management
- Performing research, testing, and troubleshooting for challenging new/unknown issues
- Setting up environments to mimic customer's system configuration.
- Evaluate/qualify issues/requests and report them further to Development (bugs, feature requests) using TFS/Jira.
- Author technical material for internal and external publication.
Additional Information
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **
