As cloud goes mainstream, Azure leads the way. Our continued success depends on providing customers a world class support experience. So are you customer obsessed? Data Driven? An amazing collaborator & communicator? A skilled troubleshooter and debugger? Then join us in the ARR team, as we are looking for true technical leaders to lead the way! Azure Rapid Response (ARR) is a OneService Team Award winner and a true global team, spread in America, Asia and EMEA. We provide end-to-end Azure solution support for enterprise customers and the top start-up’s.
The successful candidate should demonstrate great accountability, customer empathy and technical acumen. Beyond troubleshooting technical problems and managing client relationshups,, the candidate should be passionate of driving bigger impact – increasing customer value, improving diagnostic tools and driving product feedback.
Responsibilities
- Build business relationship with key customers and internal stakeholders, based on trust.
- Identify and respond tothought-provoking customer issues specific to Azure Services or Azure Platform and be able to conduct in-depth diagnostics.
- Advise and educate customers on the features and capabilities of our products.
- Problem solving through deep troubleshooting, debugging and log analysis.
Qualifications
You have a passion for resolving problems, learning new technologies, collaborating with other to find solutions while demonstrating customer obsession, continuously optimizing and improving the support experience.
- Previous experience working with customers in any capacity.
- Accountability & teamwork driven spirit.
- Passionate about driving cross-team engagement and collaboration, while focusing on customer experience.
- Demonstrated problem solving and troubleshooting skills abnd ability to use common web troubleshooting tools like Fiddler, browser development tools, Wireshark or others. Experience with profiling tools is a plus.
- Understanding of Web Application related technologies like: certificates, TLS, DNS and general networking.
- Experience deploying and managing App Services and/or Function Apps in Azure is preferred.
Also, we would like you to have knowledge and experience in one or more of the follwing technologies:
Windows platform
- Azure App services or Internet Information Server management and configuration.
- Troubleshoot performance and configuration of applications.
- Development and debugging experience in .NET / .NET Core.
OSS
- Configuration and management in Apache, NGNIX or other web servers, running in Linux or Windows operating systems.
- Management and deployment of Docker images, troubleshoot common scenarios with containers.
- Application development and debugging experience in one or more: Java, Node, Python, PHP, Ruby.
