TLS Position
The TLS (Third level Support) deals with investigating and solving various problems ranging from bugs, configuration-level applicative problems and compliance issues to code problems in the production environment of the company.
Analyzing problems, identifying their root cause and providing solutions while meeting goals availability (SLA), in close cooperation with R&D teams & product management.
Handling calls and requests arriving to the TLS from SLS and supporting tech staff, as well as directly from business customers.
This role is inside a development (scrum) team, meaning that you will work close with developers and QA to deliver quality software product to our customers
