Zendesk Administrator in Bucuresti

Passionate about the latest trends in Tech?What if you had a chance to be a part of the world’s leading Hardware, Software of SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.Join our SupportYourApp team as a Zendesk Specialist and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let’s see what it takes.You will be responsible for: Designing, implementing and communicating Zendesk processes and features across operationsContinuously improve the Zendesk platform and related customer support tools to manage our growing customer base and product portfolioBuilding queries, reports, setting triggersReviewing and tuning workflows in Zendesk Qualifications needed: Experience in administering Zendesk and/or Software as a Service systemExpert in creating macros, automations / triggers / SLA (business/calendar hours)Expert in Zendesk Explore (Dashboard, dataset, queries)High level of literacy in modern PC suites (Windows) and web applicationsKnowledge of customer support processesHighly organized, responsive, and good at project management.Analytical with a keen desire to improve business processes and performance.Good technical skills, but not necessarily programming. Benefits: Fixed business hours & full remoteCompetitive monthly rate in USDFinancial and professional growthPaid intensive training and trial periodGreat management with no bureaucracyGood bonuses for referring friends (referral program) Who are we?We are SupportYourApp, leading customer support outsourcing company. We work with 30+ countries and provide BPO solutions to IT companies in 40+ languages. There are amazing startups as well as leaders of IT industry among our clients.Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!Visit our website: To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinukraine.com) you saw this job posting.