10970 – Gaming Support Representative with English & French in Bucuresti

Our partner is one of the world’s fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe.We’re looking for an Advanced French Customer Support Representative to work with us on providing our players with a WOW customer experience.Responsibilities: The customer support will be responsible for helping our clients via e-mail also for checking data in back-end in order to prevent/solve problemsBe the point of contact for our playersProvide comprehensive information regarding the products and services offered by the companyWork closely with QA and technical support to solve player’s technical issues Requirements French/English proficiency writtenClear and positive communication skillsCustomer oriented, ability to assure customer engagement by managing support queriesTime management skills to enable prioritization of tasksStrong problem solving/troubleshooting skills and communication with the different departmentsCan-do approach, creative and committed to improve and continuously learnExcellent social skills and strong ability to operate multiple applications and platformsA Team player personWillingness to continuously learn and improvePrevious work experience in customer service or technical support is a huge advantage! Other info Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person The work schedule is in shifts. More details about the working schedule will be provided over the interview; Benefits Private health subscription + hospitalization packagePrivate dental subscriptionGym subscriptionVouchers/bonuses for special events (birthday, Christmas, Easter, etc)Meal vouchers of 20 RON/working day (legal value)Ability to work with a global company and immerse in a variety of international projects with different cultures within the IT industryAccess to cutting edge and state of the art technologies current with the everyday evolvement of technologiesDevelopment opportunities with free access to over 3000+ training courses and peer to peer mentoring supportReimbursement of public transportation To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinukraine.com) you saw this job posting.


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