Support over the phone and providing service for user tickets in the organization according to protocols and methodologies set within the organization, as part of a broader international support team. Our new colleague will do: Offering service to phone calls or frontal tickets received at the site; Solving service tickets, documentation thereof in the system, and escalating to others as needed; Follow-up on tickets requiring further care; Maintaining routine contact with customers and reporting on their ticket status; Working in accordance with the level of service required (SLA); Providing a polite, service-oriented response to customers and colleagues; Team work according to the call center protocols; Reporting to the team leader on out-of-spec issues or system malfunctions. Our new colleague has: Comprehensive knowledge in operating systems, especially Windows; Experience with user management using AD; Experience working with Exchange mail server; Complete fluency in Office applications; Broad knowledge of current hardware; Familiarity with Microsoft Lync; Basic knowledge of the seven-layer module and internet problem solving; Professional experience as applications and hardware components support in a large organization; Service-oriented, polite, patient, and diplomatic while communicating with customers; Good interpersonal skills and ability to work in a team; Quick self-teaching skills; Analytical skills for coping with tickets and problem-solving; Able to cope with stress and good time management skills; Good written expression skills for ticket documentation and responding to e-mails in English; High level of English – written and spoken.
1st Level Technical Support Engineer in Bucuresti
Datele de contact vor fi vizibile dupa ce veti aplica!