Your day to day: Maintain User Management tool and processes in operation and compliance with Vodafone and security policies.With these activities, you will have a great impact on our business: • Perform daily monitoring and root-cause analysis on issues.• Provide customer support for problems and issues related to request and provisioning towards applications.• Resolve and troubleshoot issues.• Address issues that could not be resolved by the User Management 2nd and 3rd Line team to relevant Support teams.• Maintain expertise in information systems including configuration, scripting and User Management tool administration.• Configure WebLogic proprieties for Oracle environments and build scripts for environment and operational needs.• Perform functional, operational and E2E Tests• Support UAM / SOX audits• Support the ITIL processes: Incident Management, Change Management, Problem ManagementWith these skills, you are a great candidate: • Batchelor’s degree in either Computer Science, Computer Information Management• Know and understand existing User Management tool, interface and user management processes• Ability to understand business, interact with user and support teams and contribute with solutions to resolve critical issues.• Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem solving skills.• Expertise in analysing errors in Logs on system level.• Excellent communication skills - verbal and written ability to interact with users and all support teams of the organization when required.• Excellent analytical problem solving and decision-making skills within technical areas• Successfully operate in an on- and off-shore model that provides development and/or support solutions in the assigned area(s) of responsibility.• Ability to work in a team-oriented, collaborative environment.• Basic experience in programming of any type (python, pl-sql, bash scripting, etc.)• Experience working on any Windows Server & Unix/Linux distributions• Experience or good knowledge of IP Networking, network architecture, protocols used etc. Technical skills:• Windows/SQL: Select statements about schemas; table joins• Script creation for monitoring: Shell, SQL, java• Good knowledge to change SQL/Java scripts• Knowledge Windows server 2012R2 and above, Microsoft IIS 8 and younger, Microsoft Active Directory, Microsoft Visual Studio 2019 & Unix, Linux• Database: common knowledge/understanding of Microsoft SQL 2017 DBs
2nd Line Engineer in Bucuresti
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