Job Description
We are looking for a skilled and passionate Engineer to join our 5G Core engineering team.
In this role, you will learn and apply latest 3GPP (http://www.3gpp.org/ ) telecommunications standards (5G LTE and more) while supporting and providing product expertise to our field team.
This job will be part of the Communications Solutions Group, which is responsible for Keysight's portfolio in the Wireless Data Ecosystem, including wireless devices, operators and internet infrastructure. Our software-centric solutions accelerate our customers' time to market and reduce their costs - giving them a competitive advantage in today's and tomorrow's technology waves.
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.
Your responsibilities:
• Achieve expertise in using and debugging our 5G core product, LoadCore. Be up to date with LoadCore roadmap and release content.
• Provide expert level support to field team (sales engineers, PS engineers, product management) and customers
• Occasionally get involved in pre-sales or post-sales work (e.g. customer trials, proffesional services, etc)
• Accurately log, track and maintain support requests from above stakeholders
• Reproduce in-house the issues raised and provide engineering team narrowed down root cause analysis
Job Qualifications
You already have:
• Strong networking knowledge.
• Knowledge of virtualization environments (ESX, KVM, OpenStack)
• Knowledge of Linux operating system
• Ability to analyze in-depth various network protocols using Wireshark
• Analytical skills for troubleshooting and isolating issues
• Ability to coordinate with teams in offshore locations
• Strong verbal and written communication skills in English
And you are:
• Highly organized and detail oriented
• Self-sufficient self-starter who can work with little or no direction
Bonus skills
• CCNA certification and above
• Knowledge of LTE/EPC architecture
• Knowledge of scripting languages (Python, REST API)
• Prior Customer Support Experience
Our culture
We’re recognized as a Great Place to Work across the globe due to our robust culture and dynamic working environment. Our global team acts as “One Keysight,” using collaboration, inclusivity, and integrity to advance technology. We’re driven and curious, and we value all ideas, especially bold ones. And our strong culture extends far beyond our own walls. We leverage our corporate social responsibility framework to support our communities, nurture the next generation of engineers, and promote environmental sustainability.
Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.
Job Function
Support
