ACS Technical Account Manager / Service Delivery Manager in Bucuresti

Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the contracted engagement. Work collaboratively with Sales, the Customer Support Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools. Identify and submit delivery leads for new opportunities. Job duties are varied and complex utilizing independent judgment. May have project lead role. BS degree or equivalent experience, 5-7 years experience in Enterprise Technology Implementation, IT Service management, Project management or Account Management. Demonstrates a general understanding of Risk Management Fundamentals, Conflict Management and Problem Solving. Understanding of Contract/Project Management fundamentals - cost, resources and scheduling, scope and risk management. Prior experience in Business Development in related industry. Solid working knowledge of the tools, methods and techniques used to conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risks. Demonstrates good communication, customer management, customer engagement, and project management skills. Demonstrated experience and understanding of latest various technical architectures and operating systems. Industry experience desired.


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