Agent L1 Service Desk_HU in Bucuresti

DescriptionEnsure timely and effective resolution of end-user IT related issuesJob Responsibility Takes internal customer calls, Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution. Collects data for internal reporting. Ensures service level agreements’ fulfilment; Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements SkillsMonitor and DiagnoseIncident ResponseDev OpsSecuritySoftware EngineeringAutomation and RoboticsCloudData Analytics and Insights

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