APS & ESC Support Services in Bucuresti

Our Exciting Opportunity:  We are now looking for a Purchase to Pay Support Service to provide expertise to support defined F&A area, such as PTP and T&E. In this roles you will create an universal incident management module that is easy to adopt Support business compliance according to SOX process and key control You will:   Provides 1st line support for internal and external customers via phone (in English and Spanish) , chat or web portal using a ticketing tool to communicateSecure Incident Management within ITIL FrameworkPrioritize high severity or escalated tickets and follow up pending ticketsProvide assistance regarding invoicing and payments (invoice status, purchase order status, overdue invoices, payment details, forecast report, statement of account, audit balance confirmation)Answer “How-to questions” for specific Ericsson systems and/or processes to Ericsson employeesExecute service processes to the agreed service levelPromote latest Robotic/ Artificial and Analytical based Solution for Customers (Internal/External)Analyze sensitive information and ensure it is secureSupport and execute internal project/initiativesAssure Quality Control in key areasTools & Resources: BMC Service Management Platform, SAP P12, KCS  To be successful in the role you must have:  Education: Degree in Finance, Accounting, Business Administration, IT or the equivalent experience Accounting & Reporting SkillsFinancial Analysis SkillsFinancial Model KnowledgeAdapting & Responding to ChangePersuading & InfluencingPresenting & Communicating InformationCreating & innovatingDelivering Results & Meeting Customer ExpectationsAccounting and Finance expertiseOk with 2 shifts - 09:00-18:00 and 16:00-01.00 a.m. (for this shift only work from home)BenefitsContract type: full time;25 vacation days/year;Medical & life insurance;Career plan mentoring;Referral bonuses for recommending your friends to work at Ericsson;Flexible benefits from your favorite brands available on flexible benefits portal;Gym subscription (available in flex benefits together with a series of other options);Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);In case of travel, daily allowance, transport, and accommodation will be paid by the company.Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.  *LI-POST Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city:  Romania (RO)   ||  Romania : Bucharest : Bucharest  Req ID: 702135