Assistant Manager - IT Project Management in Bucuresti

Responsibilities• Manage transition projects from IT perspectiveo Revise and Implement agreed IT Configuration Document (Telecom, Voice, EUC etc.)o Incident Tracking, Dashboards, Performance base liningo Drive project related procuremento Manage IT related Riskso Assure compliance to Genpact and client IT security standardso Organize and support UAT, identify gaps and apply fix or agree on mitigation plano Agree and implement IT part of BCP documento Perform relevant communication on a project status and IT Deliverableso Conduct guidance call with Transition team prior to TG4 VOC rollouto Create IT Support Model o Summarize Key Learning's from projects and follow documentation requirementso Follow Genpact transition methodology o Sign-off IT acceptance criteria o IT Project handover to IT Operations (IT Operations Manual)• Support role in all incidents / escalation resolutiono Enforce incident / escalation related follow-ups and communicate to stakeholderso Monitor systems availability and performance in reactive mode o Organize troubleshooting of incidents• Takes part in/ Driving cross center, cross region and or global projects and initiatives as needed and communicated by the manager• Any other task received from the direct manager within the area of expertise• Effective communication with all (internal and external) stakeholders• Proactive approach in improving current solutions, processes, and procedures• Support change management process by initiating required changes and monitoring progress of delivery• Support of IT Solution and Bidding teams (if applicable)• Assure personal supervision during critical periods of a project (work related travelling) Qualifications we seek in you!Are you looking for?• University degree (Bachelor+) Technical, Economy, English with IT experience (Computer Science will be an asset)• Initiative and energy with ability to work and act independently• Proactive Communication and writing skills• General IT technical knowledge• Organized personality with attention to details, able to work simultaneously on different tasks• Good interpersonal and people/ team skills• Demonstrated problem solving skills• Strong oral and written communication skills - ability to interact at all organizational levelsPreferred Qualifications• IT service management experience


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