Associate IT Service Desk Specialist in Bucuresti

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential. The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential. Want to be a part of our team?The Associate IT Service Desk Specialist works with colleagues and learns how to provide for technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. These individuals work closely with more skilled Service Desk colleagues to assist with the timely restoration of service for NTT Ltd internal clients by managing requests (Incidents, Service Requests, Events and Problems) through to successful completion. Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Working at NTT Key Roles and Responsibilities: Work with team to respond to user inquiries, assess problems and issues with IT equipment and applications. Receive, validate and log client requests and provide first line support if required. Work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise. Under the guidance of senior team members, assist with the writing of training manuals and known error documents. Develop good relationships with key stakeholders, internally and externally. Assist with and learn how to run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Fields support calls, chat, email, tickets, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Keep up to date on development in the technology environment. Run reports to determine malfunctions that continue to occur. Knowledge, Skills and Attributes: Knowledge of vendor roadmaps, new developments and new product offerings Professional, detail orientated and client focussed at all times Ability to learn new concepts and apply in the working environment Self-starter, proactive in approach Academic Qualifications and Certifications: Relevant information technology or related degree ITIL Any other relevant certifications Required Experience: Some experience working with stakeholders across a variety of levels internally and externally Some work experience in a similar role would be advantageous but not essential Work experience working as a Service Desk Administrator / Agent would be advantageous but not essential What will make you a good fit for the role? Standard career level descriptor for job level: • Learns professional concepts • Applies company policy and procedures to resolve routine tasks • Gets detailed work instructions • Deals with issues of limited scope • Solutions to problems are easy to solve • Builds internal relationships • May not require any prior professional work experience

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