Our client, a leading global IT service provider, is recruiting for a Back Office Engineer to join their project in Romania .
Position Title:
Back Office Engineer
Position Type:
Permanent
Start Date:
ASAP
Location:
Timișoara , România
Contact:
Bojan Ulemek | +49 89 23 88 98 671
Qualifications :
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BE/Diploma in computer science, Information Technology, Electronics & Communications with relevant experience
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Minimum 6-8 years of experience in working with NOC and BO environments.
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Working experience and knowledge of LAN, WAN, Carrier Networks, different hardware and technology platforms.
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Strong proven knowledge of the Network Operations environment and Back office, systems, protocols and services.
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Excellent diagnostic and network troubleshooting skills.
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Ability to understand, analyze and resolve problems quickly
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Good interpersonal skills and the ability to communicate effectively at all levels and with customer
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Proactive attitude to use his/ her initiative to react quickly, to work effectively in emergency situations under minimum supervision.
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Self- motivated and capable to work within a strong team environment is essential.
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Excellent knowledge in Networking like TCP/IP, ARP, IP addressing etc.
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Excellent knowledge in Switching and Routing technologies and Ethernet technologies
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Good knowledge in point to point, FTTH, GPON technology
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In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
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Solid understanding of network operating systems (JUNOS, Cisco IOS)
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Excellent knowledge in multi-layer Switches and supporting STP, RSTP, PVST, RPVST along with trouble shooting of inter VLAN routing and VLAN trunking using 802. 1q.
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Extensive hands-on experience on Cisco, Juniper, Huawei, extreme devices
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Good understanding of MetroE networks and Broadband networks.
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Good Root cause analysis of tickets
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Apply various troubleshooting methods to track down complex technical problems
Must Have Skills :
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Fault Management of Incidents assigned to L2 from Network or Provisioning
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Support Problem Management analysis
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Preventive Maintenance
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Coordinate with Vendors, OEM’s and Field Force for resolution of Incidents
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Root Cause Analysis and sharing with customer
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Achieving SLA agreed with customer
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Knowledge Transfer to L1 and other Front office teams
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Support customers for any technical issue and suggestion.
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Coordination with customers & Vendors for network related problems and providing Remedies, Root Cause Analysis of Faults.
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Work closely with team members to provide quick support & error free environment in close cooperation with L1 & L2 Level support.
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Handle Customer Escalations & expectations.
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As a part of change management, do pre/post health checks and co-ordinate change management