Back Office Engineer in Timiş

Job Description


Our client, a leading global IT service provider, is recruiting for a Back Office Engineer to join their project in Romania.




Position Title:

Back Office Engineer


Position Type:



Start Date:




Timișoara , România



Bojan Ulemek |  +49 89 23 88 98 671





  • BE/Diploma in computer science, Information Technology, Electronics & Communications with relevant experience

  • Minimum 6-8  years of experience in working with NOC and BO environments. 

  • Working experience and knowledge of LAN, WAN, Carrier Networks, different hardware and technology platforms. 

  • Strong proven knowledge of the Network Operations environment and Back office, systems, protocols and services.

  • Excellent diagnostic and network troubleshooting skills.

  • Ability to understand, analyze and resolve problems quickly

  • Good interpersonal skills and the ability to communicate effectively at all levels and with customer 

  • Proactive attitude to use his/ her initiative to react quickly, to work effectively in emergency situations under minimum supervision.

  • Self- motivated and capable to work within a strong team environment is essential.

  • Excellent knowledge in Networking like TCP/IP, ARP, IP addressing etc.

  • Excellent knowledge in Switching and Routing technologies and Ethernet technologies

  • Good knowledge in point to point, FTTH, GPON technology

  • In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)

  • Solid understanding of network operating systems (JUNOS, Cisco IOS)

  • Excellent knowledge in multi-layer Switches and supporting STP, RSTP, PVST, RPVST along with trouble shooting of inter VLAN routing and VLAN trunking using 802. 1q.

  • Extensive hands-on experience on Cisco, Juniper, Huawei, extreme devices

  • Good understanding of MetroE networks and Broadband networks.

  • Good Root cause analysis of tickets

  • Apply various troubleshooting methods to track down complex technical problems





Must Have Skills:


  • Fault Management of Incidents assigned to L2 from Network or Provisioning

  • Support Problem Management analysis

  • Preventive Maintenance  

  • Coordinate with Vendors, OEM’s and Field Force for resolution of Incidents

  • Root Cause Analysis and sharing with customer

  • Achieving SLA agreed with customer

  • Knowledge Transfer to L1 and other Front office teams

  • Support customers for any technical issue and suggestion. 

  • Coordination with customers & Vendors for network related problems and providing Remedies, Root Cause Analysis of Faults.

  • Work closely with team members to provide quick support & error free environment in close cooperation with L1 & L2 Level support.

  • Handle Customer Escalations & expectations.

  • As a part of change management, do pre/post health checks and co-ordinate change management




For more details contact: 


Quoting reference: 


Or call Bojan on:

+49 89 23 88 98 671

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