Back Office Engineer in Timisoara

Job Description

Our client, a leading global IT service provider, is recruiting for a Back Office Engineer to join their project in Romania.

Qualifications:

• BE/Diploma in computer science, Information Technology, Electronics & Communications with relevant experience

• Minimum 6-8  years of experience in working with NOC and BO environments. 

• Working experience and knowledge of LAN, WAN, Carrier Networks, different hardware and technology platforms. 

• Strong proven knowledge of the Network Operations environment and Back office, systems, protocols and services.

• Excellent diagnostic and network troubleshooting skills.

• Ability to understand, analyze and resolve problems quickly

• Good interpersonal skills and the ability to communicate effectively at all levels and with customer 

• Proactive attitude to use his/ her initiative to react quickly, to work effectively in emergency situations under minimum supervision.

• Self- motivated and capable to work within a strong team environment is essential.

• Excellent knowledge in Networking like TCP/IP, ARP, IP addressing etc.

• Excellent knowledge in Switching and Routing technologies and Ethernet technologies

• Good knowledge in point to point, FTTH, GPON technology

• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)

• Solid understanding of network operating systems (JUNOS, Cisco IOS)

• Excellent knowledge in multi-layer Switches and supporting STP, RSTP, PVST, RPVST along with trouble shooting of inter VLAN routing and VLAN trunking using 802. 1q.

• Extensive hands-on experience on Cisco, Juniper, Huawei, extreme devices

• Good understanding of MetroE networks and Broadband networks.

• Good Root cause analysis of tickets

• Apply various troubleshooting methods to track down complex technical problems

Must Have Skills:

• Fault Management of Incidents assigned to L2 from Network or Provisioning

• Support Problem Management analysis

• Preventive Maintenance  

• Coordinate with Vendors, OEM’s and Field Force for resolution of Incidents

• Root Cause Analysis and sharing with customer

• Achieving SLA agreed with customer

• Knowledge Transfer to L1 and other Front office teams

• Support customers for any technical issue and suggestion. 

• Coordination with customers & Vendors for network related problems and providing Remedies, Root Cause Analysis of Faults.

• Work closely with team members to provide quick support & error free environment in close cooperation with L1 & L2 Level support.

• Handle Customer Escalations & expectations.

• As a part of change management, do pre/post health checks and co-ordinate change management

If you know of anyone within your network who may also be interested in this position, would you please forward this ‘Email & Role’ to them.