Candidatul ideal
- Basic/ Intermediate level of German/French (A2-B1) and a good level of English (B2);
- Ability to work proactively and independently;
- Ability to deliver real value to customers and emphasizing results over activities;
- Quick, analytical thinker;
- Automotive Knowledge, automotive market- basic knowledge;
- Good understanding for vehicle components and key features;
- Passion for automotive industry;
Descrierea jobului
- Participate in process improvement initiatives or special projects as assigned;
- Execute to standard processes and take recommended actions to achieve metrics ;
- Execute continuous process improvement techniques;
- Decrease 'cost-to-serve' by execution of cost initiatives;
- Ensure internal/external client satisfaction;
- Demonstrate ability to execute solutions for level-appropriate issues;
- Demonstrate continuous improvement in process and service;
- Comply with Accenture standards, procedures and policies, as well as regulatory requirements (e.g., regulations related to recoveries of debit balances);
- Engage in issue resolution procedures and follow escalation processes;
- Respond to various requests for information, as needed. Escalate to supervisor as appropriate;
- File, archive and retrieve documents (paper-based and electronic) using filing standards;
- Respond to information requests by searching, summarizing research results and compiling in requested format;
- Executes other tasks as assigned by supervisor;
- Deliver client satisfaction through accurate delivery and demonstration of ownership;
- May serve as technical and functional resource to other team members;
- Actively participate in Community events;
- May support/initiate/participate in employee engagement initiatives May support in the training/education of new and/or more junior team members on operation procedures & policies;
- Our offer:
- Competitive salary and performance bonuses;
- Attractive benefits package including: coverage of public transportation, private medical services, life insurance private account, gym subscription, meal vouchers for each working day, online, interactive library subscription;
- Opportunity to practice your language skills with native speakers;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc.
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day;
