Billing Supervisor in Baia Mare

Job DescriptionThis position is a perfect opportunity for persons willing to further develop their leadership skills. If you are a self-motivated and results-oriented person with great interpersonal skills and teamwork spirit, this position might offer you a new perspective on your career path.As a Billing Supervisor, you will be responsible for managing the day-to-day activities and operations of the Billing team. The Billing activity implies issuing client invoices for projects in your team portfolio and unbilled receivables analysis.You will ensure that the billing agents in your team are following the established working procedures, while your daily activities will include, but are not limited to: organizing and planning the workload to ensure timely and accurate execution of the related tasks; supporting billing agents in their daily activities, including identifying training needs; resolving billings related issues, measuring team performance and putting in place initiatives to increase process efficiency; building a relationship with internal clients by having frequent and regular communication with the Business Unit representatives; ensure collaboration with other departments and teams in order to facilitate providing professional and customer- oriented services.The Billing Supervisor will report to the Billing Team Lead and will be an active player in the management of the Finance Shared Services Centre, ensuring the service level and quality meet expectations, participating in transitioning additional scope to the Centre, identifying process improvement opportunities and contributing to developing and maintaining up-to-date training materials and tools.ResponsibilitiesEstablish work priorities, manage adequately the workload, supervise and manage the Billing teamEnsure the timely, efficient and accurate execution of all Billing-related tasksEnsure the team members meet the team/individual targets, complying with the established working proceduresEnsure an efficient and functional backup structureConstantly collaborate with all departments involved in the Order to Cash process to make sure that an accurate customer account is maintainedAchieve and sustain best practices, quality, and efficiency within a strong internal control frameworkDevelop strategic KPIs and perform analysis in order to assess the team's performance and progress in their effortsHandle escalations and resolve any issues or respond to any internal/external inquiriesOrganize monthly calls/meetings with the internal clients (BU, etc.)Manage resources through coaching, on the job training, and performance developmentAssist with the recruiting, and ensure adequate staffing of the teams;Consolidate and promote teamworkIdentify process improvement opportunities and participate in their implementationMaintain up-to-date or create procedures and document new processes, as neededRequirementsPrevious experience in coordinating/leading projects or teamsExpertise in the OTC process, preferably in the Billing and/or AR field (collections and cash-app)Proficiency in EnglishExperience in implementing new working procedures, tools and systemsAbility to work well independently and within a team environmentExperience working in a shared-services / outsourcing environmentExcellent Knowledge of the Microsoft Office suiteBasic knowledge of Oracle or another ERP system is a plusCapabilities and QualificationsDemonstrated leadership skillsStrong team playerStrong customer service orientationExcellent communication skillsAble to set priorities and efficiently organize team workloadExcellent analytical skillsOur offer toward work-life balanceRemote workDirect contract with SNC-LavalinMotivational financial package & flexible benefitsEaster and Christmas bonusesPerformance bonusFree French language classesEmployees Wellness ProgramAdditional paid sick days per year without requiring a medical certificateLearning and Development programs, Career opportunitiesOpen and dynamic work environmentFlexible working schedule – organized in 3 shifts (Monday to Friday): 9:00-18:00, 10:00-19:00 and *13:00 - 22:00 - *3 mandatory days per monthWorker TypeEmployeeJob TypeRegularSNC-Lavalin cares about your privacy. SNC-Lavalin and other subsidiary or affiliated companies of SNC-Lavalin (referred to throughout as “SNC-Lavalin”) are committed to protecting your privacy.