BOX Support Engineer in Bucuresti

The first of its kind, Bitdefender BOX is a revolutionary internet security solution that incorporates hardware, cloud and software designed to protect your smart home and your family.You will be working with our Technical Support Engineers to provide 24/7 support for this new IoT Security Solution: You will: Work via phone, email, chat, TeamViewer or Putty to provide complete solutions and service; Analyze debugging logs;Perform specific services which include: Software/Hardware upgrades and installation, Troubleshoot software, hardware, network issues & peripherals;Provide thorough documentation of all work;Respond to customer inquiries;Respond to partners requests in strict SLA’s; JOB RESPONSIBILITIES: Identify, diagnose, and correct problems in a timely manner with minimal supervision;Identify, respond to, and resolve end user and computer problems in a Windows, macOS or Linux environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds;Acquire complete information in order to escalate complex issues to the upper tiers; Install, maintain, analyze, troubleshoot, and repair operating systems and computer peripherals. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices; Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis;Determine users’ technical needs and provide them with appropriate solutions; REQUIREMENTS:Proficient in English, German or French is a plus;Experience with MS Office Suites and Microsoft Windows operating systems;Experience with macOS, Android and iOS is also preferred, but not required;Experience with Jira and Confluence;Experience with networks and router;Basic understanding and knowledge of Linux, OpenWRT;Basic knowledge of Linux command line;Experience with new technology (IoT);Knowledge of PC hardware and peripherals;Experience in advanced PC setup, network, repair--including router, IP cameras, NAS, IoT;Experience with customer contact and strong customer service skills;Experience with working in shifts;Strong interpersonal skills and the ability to work well under pressure;Strong written and verbal communication skills, ability to multi-task,) and ability to communicate and express technical issues in technical terminology.Powered by JazzHR

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