Care Center Indigo - Front Office with GemanMain Responsibilities (Key Results areas) Overall team contribution Be a promoter of the GSS Service business, HP products and services.Use a teamwork approach with our internal and external partners. PrintOS Order Management monitor SP (spare parts) requests placed by customers on the WOS (web ordering system) adjust the requests based on the feed-back received from the technical teamsend notifications to customers for back order allocations or any order changesForward to IT Focal point all errors notified by the customers: eg SP missing, error login account, missing or wrong contract set-up for specific press, SP with wrong pricing.Organize couriers for Direct customersSupport the T&M customersOrder receipt and check – manual ordersFollow up on delivery errors with all parties involved (KN, TNT, UPS, DHL, etc) Case support and SP order in Service One platform case open/update/part order. Forward to IT Focal point all errors notified by the customers: eg SP missing, error login account, missing or wrong contract set-up for specific press, SP with wrong pricing. Indigo Training Registration: Participant Prerequisite checkFunding check & SchedulingEntry data in Training Registration toolsCustomer 1st notification & Final confirmation Other Responsibilities: Create reports Complete the mandatory trainings Health, Safe & Security: to know and comply to the health and work security regulationsnot to unplug, deactivate, modify or randomly stop the machines, and to correctly use these devicesto immediately announce the employer and/or the designated employees about any situation related to the working environment, they have strong reasons to consider a real danger for the health and security of the employees, as well as accidents of their ownTo take part in Health and Security training sessions, whenever called upon. Job Requirements: (Knowledge, skills, experience) Experience in Customer service/support. Willing to work in 3 shifts to support the Indigo EMEA customers. The team is up to 8 HCs, late shift 11-8pm is by rotation.Fluent in German and EnglishTeam playerOrganizational skillsCustomer orientedAbility to work under pressure/deadlinesAbility to handle conflict situationsMultitasking abilitiesAnalytical skills, Excel is a plus Competencies: (Behavior, attitude, capabilities) Proactive, positive attitude, disciplined, fast learner, solution oriented, conflict management.
Care Center Indigo - Front Office with Geman in Bucuresti
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