Cash App and Collections - Senior Process Associate – English in Bucuresti

Responsibilities Booking of Incoming Payments and and allocating them to the invoices received Investigating and identifying details for the amounts received Ensure timely contacts with clients via email/phone/fax for collection purposes Reporting periodical/on the spot regarding the activity process indicators Maintaining customer master data (new customer set up/ changes, etc) Ensure order analisys and release in accordance with client’s requirements and cut off hours Releasing dunning letters via emails for Collections purposes; Email and Voice call communication with Clients having outstanding amounts on their accounts; Preparing collections and/or pre legal documentation where needed; Ensuring all outstanding amounts are collected in a timely manner acting as a consultant for Customers in order to make sure their accounts are reconciled; Perform customer account reconciliation Follow up on accounts and on disputed items Support ad hoc requests from Business group and local units Provide required monthly reports SOP creation and updating Deliver the required data for audit purposes Making the accounting process controls established through the internal policies (SOX) Provide support to Assistant Manager for credit control activities as required Ensure Key Metric’s are met, and service is delivered to end users as expected Daily usage of client’s tools for the assigned activities Qualifications Minimum qualifications Very good knowledge of English, min. C1. Proficient knowledge of computers, the Internet and office automation. High school degree University in progress/ graduate What can we offer? · Attractive salary; · Stable job offers - employment contract · Work in a multicultural and diverse environment with employees from over 30 countries · Genpact supports professional trainings and great career development opportunities · Free access to our award-winning learning platform · Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts