Our Exciting Opportunity !The Change Manager will have a key role in the Operations and Services Support Unit, by controlling the E2E lifecycle of all changes that are requested to be implemented in our customers infrastructure and ensuring that any vital modification to the customer services or resources is made accurately, following standard procedures and resulting in minimum or no impact on the customer’s services. You will also!The main responsibility is to manage, control and drive service quality and availability through the Change Management Process;Provide risk assessment and evaluation for all proposed changes and ensure clear understanding, communication and mitigation of all risks;Impact analysis execution or/and control for all requested Changes;Administration of all Change Requests in the ITSM system and preparing related documentation for CABs;Communicate the change schedules (approved/planned Change Requests / Planned Works) with the customer and all other involved/related parties, including 3PP;Advise in a timely manner all related parties when a change or planned work is to be carried out;Availability of procedures on how to act when a CR or PW causes unexpected impact;Secure and influence all parties who need to perform action in the customer networks;Support and mentor all parties (stakeholders) involved and/or related to the process, so they can work to their fullest potential;Ensures continual process improvement;Assessing change trends and issues/incidents related to change implementation and deliver clear performance reports with complete and accurate data on them;Use performance reports to supervise activities and trends, measure results and implement comparison metrics in order to identify improvement needs;Identify resistance and performance gaps, and work to implement corrective actions;Responsible for the delivery of Ad-hoc operational and Executive. To be successful in the role you must have:A solid grasp of the Change Management Process and how it works with other ITIL Processes, IT and Business departments;eTOM/ITIL Service Management provable working experience;Minimum a high level understating of the Mobile Telecom Infrastructure, including knowledge of Multi Technology/Multi Domain Telecom Environments like 2G/3G/4G and respective Network Domains;Understating of concepts related to Telecom/IT Industry like Cloud and MVNE/MVNO Platform'Experience in using BMC Remedy would be phenomenal;Proficiency in the MS Office set of products, including Outlook;University degree in Telecommunications, Engineering or possess equivalent experience in a related field;Proficiency in English, both written and spoke;Proficiency in other European languages is considered a plus;Communication and networking skills;The ability to connect with higher management levels;To be able to develop and manage strong team relationship and partnership, with orientation towards teamwork;Business/Customer understanding;Strong people relationship What's in it for you!Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and partnership are embedded into the walls. You will find yourself in a speak-up environment where patience and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Romania (RO) || Romania : Bucharest : Bucharest || Romania : Timisoara : Timisoara Req ID: 671573 *Li-post
Change Manager in Bucuresti
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