Claims Processing Associate in Bucuresti

•Achieves team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators);•Gain the necessary knowledge and experience in order to assure back-up for a second process (country) inside the department, while achieving the KPIs target;•Perform quality assurance for Claims process (both on Preliminary to be reassigned and Fast Entry), including communication templates;•Performs various reporting (e.g. Claims volume seasonality, trends by country/ by customer/ by type);•Knows and applies the processes (for two countries) and procedures;•Analyses the documents sent by customers;•Registers the documents in the system (based on available time);•Processes the claims respecting the quality objectives (based on available time);•Notifies the customers related to the taken decisions or missing documents (based on available time);•Takes decisions on payments (different threshold by country as per appendix) *•Tracks mistakes, performs cluster of mistakes analysis, suggest intervention action plan to the Team manager;•Offers support in transition of new processes, including participation in tests, meetings and process documentation;•Documentation maintenance for existing processes, reflecting process changes or clarifications.•Offers functional trainings to new joiners.•Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs);•Flexibility in approaching and solving problems for improving the quality and the services provided;•Close collaboration with BPE for all projects to improve E2E process;•Close collaboration with the Team Manager and applies promptly updates related to the delivery of the daily tasks/ work process; •Respects the performance, quality, and timeliness criteria, continuously striving for quality and service improvement;•Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Manager.•Min 3 years work experience in Shared Service industry, passion for service excellence and a commitment to be the best through attentiveness and responsiveness to the needs of our internal customers;•Min 2 years’ Experience in Claims is mandatory;•Experience in a similar position is a plus;•Flexibility to react quickly and effectively on changing requirements and opportunities; ability to deliver against deadlines and to perform against detailed tasks;•Availability to travel for trainings, new scope transitions and/or business reviews; •Knowledge in Key software tools (MS Office - Excel, Word, Outlook, Databases, etc.)•Ability to work effectively in a customer/ service driven environment, both individually and as a team player;•Proactive attitude identifying possible issues and the corresponding solutions, including implementation of the solutions;•Initiative spirit for continuous improvement of the processes, quality and efficiency; •Internal motivation, enthusiasm, attention to detail, focus on delivering results;•Ability to handle multiple tasks in the same time;•Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners;•Good presentation skills;•Fluent spoken and written English;•Other foreign language – nice to have (for quality assurance purposes)