Job Description Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.Here, you’ll match your ingenuity with the latest technology to make incredible things.In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.Every day is a process of growth, being responsible of: Act as junior account manager and drive the excellence in customer service Provide client advocate support through specific processes and perform escalations when necessary Deliver professional and on time service to all customers Receives and logs internal and/or external customer problem/request/issue via calls, emails and ensures proper documentation Perform outbound calls to clarify the issue, set expectations and/or to expedite or validate resolution of the issue Receives and logs customer circuit issue and ensures proper documentation Provide support in logical configuration of network equipment (both customer premise and network) Performs monitoring, trouble isolation, diagnosis, troubleshooting and repair of voice and data circuits of enterprise customers Provides update to customer through multiple customer channels voice call, emails and/or the customer portal Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution Read more of the job description Read Less Qualifications Skills that make your work successful: If you are fluent in Italian and have a conversational level of English If you have an interest in Telecommunications and / or Internet Service Provider Companies If you have minimum 6 months of previous work experience in Customer Service If you are proficient in MS Office (Excel, Outlook, Word, Power Point) If you have excellent communication skills If you have attention to details and analytical skillsHow we truly care:Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.Travel virtually around the globe, working in a diverse and multicultural environment.Benefit from health insurance and support from a mental health therapist, to keep your life balanced.Have fun while working, participating in internal company events, sports activities and community initiatives. Save money doing the things you love, having access to different discounts on products and services.If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days. For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. APPLY NOW Register for Job Alerts
Client Service Management with Italian in Bucuresti
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