SQL (regular) Powershell (regular) .Net (advanced) Cloud (advanced) Microsoft Azure Cloud (advanced) SOC2 (advanced) ITIL (advanced) About the roleThe Client Communications platform is developed, operated and maintained by our managed services team that consists of Operations and DevOps Engineers. The team is dispersed globally in North America, Europe and Asia and operate a 24/5 service delivery model.Main ResponsibilitiesSupervise daily operations and support of the managed serviceManage resource allocation and capacity to support daily operations, project work and continuous service improvementEnsure smooth business operations and transition from client onboarding or project work to operational servicePlan and coordinate the execution and delivery of great client service requestsManage the development and delivery of service enhancements, to the managed service offer, as they are requested or identified by internal stakeholders or our clients.Responsible for the service cost model from an operational cost perspectiveSupport SimCorp sales teams in presenting the Managed Service offer to prospective cloud clients.People Development and Management Lead and manage a team of operators and DevOps engineers (including performance management, Real Talks, goal setting, continuous feedback, salary discussions, career plan)Facilitate and promote close, collaborative working between these peopleSecure continuous training/learning in the team as well as knowledge sharingResponsible for talent recruiting, on boarding and development of your team.Service Delivery, Security and ComplianceOwn the teams ITIL Service Management processes and procedures such as access, change, incident and event management.Ensure that these processes are maintained and adhere to SOC2 control frameworks.Own the security management of the service to ensure that; regular penetration and vulnerability scans complete and that findings are tracked and managed via appropriate risk response.Support our compliance colleagues during regular SOC2 audits of our service and take ownership of team deliverables such as sourcing evidence, reviewing reports and service improvements to be made as a result of the audit.Work with other key stakeholders at SimCorp in Product/Platform development, Global Support, legal, security, Customer Success, Sales and Presales to support; the sale of services to new and existing clients, new deals and contribute to customer success plans.Take ownership of cyber security and due diligence questionnaires from operational perspective.Technical CompetenciesThe Managed Services team adopts IaC and CaC principles, along with the automated deployment of cloud resources to deploy all solution components required to run a hosted instance of SimCorp Client Communications in the cloud.The team not only operate and maintain the service for our clients, but also further enhance and develop the offering. As such, a leader with an understanding and appreciation of the technical competencies required to achieve this is required to guide and support the team during daily operations and projects.We do not expect the successful candidate to contribute directly to technical tasks, but prior experience of the following, either as a team manager or an administrator, is required.A background in Microsoft Windows network and server administration, in particular Active Directory Domain Services, Remote Desktop Services, Internet Information Services and Certificate Services.An appreciation of core networking principles such as IP addressing, routing, VPNs and firewalls.Previous experience of working in a Public Cloud environment, for instance Microsoft Azure, to deliver a managed service to customers. Familiar with automation and orchestration technologies for deploying consistent and reliable cloud services as well as the principles of configuration and infrastructure code management.Understanding of how the principles of DevOps can be applied is also beneficial/desirable.
Cloud Platform Manager in Constanţa
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