Collections Analyst - Senior Process Associate – Spanish in Bucuresti

Responsibilities· Incoming Payments: Investigating and identifying details for the amounts received;· Coordinating query resolution / dispute management:· Telephonic and written communication with the customers;· Telephonic and written communication with the rest of the departments;· Ensure timely contacts with clients via email/phone/fax for collection purposes;· Issuing, checking and sending dunning letters / Collection letters;· Reporting periodical / on the spot regarding the activity process indicators;· Perform customer account reconciliation/ bank reconciliation;· Resolve deductions & disputes;· Follow up on accounts and on disputed items;· Support ad hoc requests from Business group and local units;· Provide required monthly reports;· Assist AR Team Leader to prepare and submit reports to the customer as applicable;· SOP creation and updating;· Deliver the required data for audit purposes;· Making the accounting process controls established through the internal policies (SOX);· Provide support to AR Team Leader and Regional AR Analyst for credit control activities as required;· Ensure Key Metric’s are met and service is delivered to end users as expected;· Identify opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader; Qualifications we seek in you!Minimum qualifications• University graduate (Economic studies are an advantage)• Advanced Spanish language skills (C1)• English level B2• Excel knowledge• OTC – Collections experience Preferred qualifications • Good interpersonal skills• Previous experience in a multinational company What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts