Responsibilities • All aspects of collections regarding debtor's ledger and also the need of detailing all collection activity.• Handling incoming and outgoing calls • Facilitating the identification and resolution of any customer disputes • Allocating and clarifying payments and also handling overdue payments • Receive and resolve discrepancies (bank, business, customer contact) • Prepare and dispatch dunning letters/statements • Provide support to the AR Team Leader and Analyst for credit control activities as required. • Month end processing and reporting requirements • Ensuring all associate activities are compliant to the audit requirements • Partner concern and follow through of issue’s re debtor's ledger • Ensure Key Metric’s are met, and service is delivered to end users as encouraged Qualifications we seek in you!Minimum qualifications • Very good knowledge of French, min. C1. • Communicative level of English. • Good MS Office (especially MS Excel) knowledge. • Analytical thinking and ability to learn fast. • Past work experience in handling customers/ AR/ credit activity (represent an advantage); • Multinational experience can be an advantage for this application; • High School Degree (University graduate or Economic studies are an advantage); Encouraged Qualifications • Previous experience in Accounts Payable/Finance. What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Collections - Senior Process Associate - French in Bucuresti
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