Collector with Swedish - Logistics Sweden Team in Bucuresti

·Achieves individual and team objectives setby SLA (Service Contracts) and KPI (Key Performance Indicators)·Dunning &Collections Management for low and medium complex portfolio. May manage highcomplex portfolio of customers in specific situations;·Communicatewith customer to ensure timely collections of company receivables;·Makerecommendations for account hold/blocks based on credit status, account balanceand customer’s payment habit;·Work withcustomers, sales and operations to resolve escalations and support disputemanagement process by timely identifying, qualifying and assigning disputes;·Executeaccount reconciliation; ·Executes anddocuments internal controls in support of audit team;·Assisting withfinancial and tax audits;·Contributingto continuous improvement initiatives to optimize service quality;·Accurate andconsistent usage of collections specific systems; ·Supportperformance and process reviews, for internal and external customers byproviding root cause analyses and preventive action plan; ·Be compliant with all SGBS process andpolicies Performsother duties as assigned by direct superiors and managers;Bachelor’s degreepreferred;0 - 2 years of B2Bcollections experience;Previous experiencein working with ERP, preferably SAP FI module, is a plus;Advanced Englishlevel (min B2);A second foreignlanguage as per Job requirement (min B2)Basic knowledge ofMicrosoft Office package (Excel, Word, Power Point, Outlook etc.);Proven customeroriented attitude, Strong communicationskills, both verbal and written; Ability to workindependently and adapt to a fast-changing environmentNegotiation andpersuasion skills Time managementskillsAttention to details Orientation tosolutions, pro-activitySelf-motivated,enthusiastic, meticulous, and result-oriented


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