About Atos
Atos is a global leader in digital transformation with 105,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space
Key Accountabilities:
Be accountable for the execution of the Configuration Management process;
➢ Responsible for the complete process adherence to ASMM and handling of process according to SLAs/OLAs;
➢ Ensure that registered Configuration records meet criteria as per the data model;
➢ Act as an escalation point to expedite resolution;
➢ Provide regular feedback to the Regional/GBU Process Owner (RGPO);
➢ Coordinate resolution involving internal support groups, vendors, suppliers, customers and manage any roadblocks;
➢ Liaison with team managers of all Technical Experts to ensure swift implementation of actions within their targets;
➢ Coordination with suppliers, contractors, 3rd parties, etc. to ensure timely resolution and contractual fulfillment and involve Supplier Management when necessary;
➢ Ensure that KPIs are reported and their targets met;
➢ Take escalations from Process Coordinator and handle them accordingly
Desired profile:
Experience/Knowledge Essential
• Detailed knowledge of the theory and operation aspects of their process;
• Operational experience in the Incident Management process is a plus;
• Understanding of the ITIL best practices;
• Experience in a customer service environment;
• Competent with Microsoft Office.
Experience/Knowledge Desirable
• Relevant industry knowledge and technical skills (database administration, internet protocol, application monitoring, unix systems, networking, server virtualization);
• ITIL Foundation and/or ITIL Intermediate certifications would be an advantage;
• ServiceNow.
What we offer:
We are a company that cares about employee satisfaction as well as company growth.
Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days;
Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.
