Job Description (Posting). Specific Responsibilities: • Using the ERP and network monitoring tools, regularly monitor the Company's ERP systems and associated integrated systems to identify any problem situations and ensure that systems availability to the Company's business is maximized and is in accordance with agreed upon business SLA’s. • Ensure the security and integrity of the company's data by verifying that regular backups are taken. Document and test the Disaster Recovery plan to ensure that in the event of a systems failure the appropriate systems can be rebuilt within the appropriate SLA timeframes and with minimal loss of business data. • Ensure the security of the company's systems through the management and monitoring of user authorizations, user accounts and system passwords. • Define and provide metrics to monitor ERP systems and database performance. • In partnership with other members of the client's IS team and / or third-party support organizations, identify system inefficiencies and recommend appropriate remedial actions. • Install new software, system upgrades, and make system configuration changes to optimize performance and maximize systems availability. These changes are done at agreed upon times that minimize business disruption. • Confer with personnel of organizational units to analyze current operational procedures and identify problems. Ensure that cross-functional requirement specifications are compatible with overall business needs and that they can be integrated. • Determine technical requirements with users and project team members that meet the needs of developments within the business transactional systems. • Work with appropriate Technical Support personnel on the approach and resources necessary to fulfill the requirements. • Consult with hardware suppliers, software suppliers, and third-party support organizations when deciding how functional requirements can be met in detail and the timeframe for delivery. • Ensure that requirement specifications include relevant control mechanisms necessary to conform to audit and legislative requirements. • Verify that all systems selected or developed comply with corporate Information Security policies. • Write detailed implementation plans in conjunction with Project managers, users,and Global IT team members. Ensure that these plans are in accordance with the overall business project plans. • Perform regular monthly and quarterly maintenance on ERP and related servers. • Ensure availability of adequate system documentation. • Be aware of the company's ERP and network infrastructure and hardware platforms. • Monitor technical and business developments for relevant new opportunities. • Recommend new processes and tools to meet projected needs. • Provide support for systems and applications during and after implementation including the resolution of all problems associated with their successful operation. • Provide out of hours support for business critical systems with other members of the Global IT team. • Various other duties as assigned. • Maintains good working relationships with colleagues within the company and third-party support organizations to ensure that the company is able to exploit all appropriate IT opportunities, expertise and resources. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training Qualification B Tech Skill (Primary) CFS-Platform Engineering-DevOps Entity INFRA Expected Date of Closure 15-Sep-2021 Reporting Manager Designation ASSOCIATE GENERAL MANAGER
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