Corporate IT Engineer in Bucuresti

About Us We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs. Position Purpose A 2nd line person has to support and fix all BUSINESS AS USUAL related issues in complex enterprise systems, based on handover (training & documentation) from Tech Delivery teams. This would require a very good level of understanding and experience of AD, MS/Linux servers, networking & storage, which would be assumed knowledge. They should understand how we use certain technologies, follow the guidelines & be able to resolve issues quickly or collate precise information for escalation to 3rd line. They should take ownership of issues through to resolution and communicate to the customer. Technical/Soft Skills: · Capable of working autonomously and as part of a global team.· Excellent organizational skills.· 2 years previous IT Corporate IT and/or Call Centre experience required.· Incident Management experience – including managing business expectations and communications.· Demonstrable experience in front line technical support.· Excellent communication skills, both written and oral.· Basic User & Security Group Active Directory administration.· Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013, Office 365/2016.· Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation).· Sound Microsoft knowledge preferably MCSE qualified.· Understanding of basic Microsoft Exchange functions.· Competency with Active Directory management.· Capable with navigating basic SharePoint.· Excellent understanding of hardware preferably Dell.· Working experience with Citrix· Structured: The activity is carried out in compliance with the internal rules and procedures of the Company, and the Internal Regulations Special requirements: · Windows Server 2003/2008/2012/2016   Active directory  Group Policy Objects   File Share   SCCM System Center Configuration Manager)   WSUS (Windows Server Update Services)   Print Server · Atlassian Jira/Confluence· Office 2013· Office 365· Citrix· Dell Hardware/Software· F5 – BigIP, Pulse Secure· NCCgroup Signify· PowerShell· Symantec Endpoint Protection· Quintiq· Navision· Dameware· Linux Centos What we offer · We will value your competences· You will work in a dynamic company along with the smartest people in the industry· You will benefit from a wide range of learning and transfer knowledge from/to your colleagues· You will have access to latest technology and support to showcase your bright ideas· You will enjoy Ericsson’s ways of working that value the importance of work life balance· Benefits package: including premium healthcare & gym subscriptions· You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc. *LI-POSTEncouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city:  Romania (RO)   ||  Romania : Bucharest : Bucharest || Romania : Timisoara : Timisoara  Req ID: 684697  


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