Part of the Sales Compensation & Experience organization, the Sales Collaboration Platform & Process team is responsible for creating a CRM ecosystem that gives Sales teams all the sales information, sales tools and sales support in one place. Our vision is to streamline processes, functionality, and collaboration to create a more compelling sales experience.The CRM Market Engagement Lead is a key element supporting this vision.Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.Responsibilities: Interacts with EMEA markets sales leadership team, sales stakeholders, and operational teams to drive process efficiency and effectiveness.Communicates project status, process standards and changes, issues and workarounds clearly and succinctly to business and operations teams.Represents the needs of the business, function, or region to bridge gaps, drive process improvements and tactical process decisions.Collaborates with both Capability Leads and Sales business stakeholders to gather business requirements for future tool enhancements.Supports the design of new or improved processes of moderate complexity, and understand business/customer impact.Owns the research and data analysis for complex projects; may lead projects.Utilizes standard project management and quality improvement methodologies in process improvement approaches.Drives projects and implements process changes in order to meet ongoing business objectives.Contributes to business or function-wide processes/programs that impact multiple business units and/or countries.Education and Experience Required: First-level university degree or equivalent experience; advanced university degree preferred.Typically 6-10 years of related experience in IT/business operations.Typically 5-8 years of project management experience.Quality improvement training required and certification a plus.Project management training required. Certification a plusAgile methodology training required. Certification a plusHP Dynamics knowledge and experience is a mustProficiency with PowerBI, including translating data into impactful and relevant viewsKnowledge and Skills: In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.In-depth understanding of core HP businesses and the revenue cycle.Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English.Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.Strong project management skills such as planning, execution and implementation.Strong problem solving and analytical skillsSolid financial and business acumen.The right candidate will be ready to make significant contributions to the business, join a high-performing team and have fun on our new digital transformation journey.About HP You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference. HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves. We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!
CRM Market Engagement Lead in Bucuresti
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